We know that the longevity and proper operation of your equipment depends on the knowledge, experience, and dedication of the technician that is assigned to your facility.

Our fleet of over 40 service vehicles, equipped with state-of- the art technology, enables us to have technician’s on- call 24/7 throughout Tri State area. Every vehicle is outfitted with a laptop, GPS and a mobile device. As work is completed at your facility, follow-up is created on the spot and uploaded to our central processing unit, allowing for streamlined, clear communication. You always know who is en route, when they arrive and complete each phase of each call. We provide the best on-site service response times in the industry and back it up with our Guarantee — 2 hours or less, or the call is FREE!

Enjoy Unmatched Protection and Peace of Mind.

  • We Only Install Original Equipment Manufacturer (OEM) Parts
  • We Employ Journeyman Level Technicians
  • Detailed Equipment History
  • Customer Portal Highlighting All Warranty Parts

As your partner, Empire Air’s professionals will be on-call and at your service 24 hours a day, ready to service all systems, including HVAC, refrigeration, process, and control / building automation systems.

  • Emergency Repairs
  • Equipment Replacement, Refurbishing and Redesign
  • Control System Design, Installation and Troubleshooting
  • Compressor Inspection and Overhaul
  • Evaporative Cooling Systems
  • Annual Inspection and Repair of Centrifugal Chillers
  • Boiler Service, Repair and Installation
  • Water Treatment of Open and Closed Systems
  • Water and Air Balancing
  • Environmental Chamber Maintenance and Repair
  • Cascade System Maintenance and Repair
  • Evaporative Condensers / Swamp Coolers
  • Annual Inspections of Screw Compressors
  • Energy Management System Design and Installation

Quality Assurance

Quality Assurance is about accountability. Without some means of gauging the performance of work completed in the field it is difficult to ensure every job is delivered and completed as promised. At Empire Air we expect excellence, and some people are simply not comfortable in a demanding environment. Those that are welcome our Quality Assurance Reviews and embrace the challenge of consistently performing at a high level. Those that don’t, work for one of our competitors.

2-Hour Guaranteed Response Time – or the Call is FREE

Empire Air guarantees to have a technician at your facility within 2-hours for all emergency service calls, or we won’t charge you for the service. With the large number of critical equipment we maintain, the fact is we normally arrive in well under 2-hours. We understand how important it is to keep your facility running, and that any downtime can mean a loss of productivity and revenue. You can count on us to be there.

No Overtime Charges for Emergency Service Calls

Not only will we arrive at your facility within 2-hours, we won’t charge you overtime for the service. For years we have been saving our customers money with this well appreciated value. How much are you spending on overtime charges with your current contractor?

Why Empire Air?

Empire Air performs over 25,000 Service hours each year. With 30-years in the business, that’s close to million hours of Service experience. Our internal training and Service requirements are amongst the toughest in the business. Our factory trained technicians know that the quality of your Service depends on the knowledge, experience and dedication to your facility. We have a very demanding code of conduct, we expect excellence everyday.  This is why you will consistently find exceptional technicians at Empire Air.

Extraordinary Communication

Getting information accurately and quickly is critical. Empire Air employs state-of- the-art satellite communication to-and- from our facilities to all of our technicians in the field. Every service vehicle is equipped with a laptop, GPS and a satellite link. When our technicians complete a service at your facility, the follow-up is created on the spot and uploaded to our office. Service calls arrive to our technicians in writing on their digital device. Room for error and miscommunication is significantly eliminated via this protocol.