Our fleet of over 40 service vehicles, equipped with state-of- the art technology, enables us to have technician’s on- call 24/7 throughout Tri State area. Every vehicle is outfitted with a laptop, GPS and a mobile device. As work is completed at your facility, follow-up is created on the spot and uploaded to our central processing unit, allowing for streamlined, clear communication. You always know who is en route, when they arrive and complete each phase of each call. We provide the best on-site service response times in the industry and back it up with our Guarantee — 2 hours or less, or the call is FREE!
Empire Air performs over 25,000 Service hours each year. With 30-years in the business, that’s close to million hours of Service experience. Our internal training and Service requirements are amongst the toughest in the business. Our factory trained technicians know that the quality of your Service depends on the knowledge, experience and dedication to your facility. We have a very demanding code of conduct, we expect excellence everyday. This is why you will consistently find exceptional technicians at Empire Air.
Getting information accurately and quickly is critical. Empire Air employs state-of- the-art satellite communication to-and- from our facilities to all of our technicians in the field. Every service vehicle is equipped with a laptop, GPS and a satellite link. When our technicians complete a service at your facility, the follow-up is created on the spot and uploaded to our office. Service calls arrive to our technicians in writing on their digital device. Room for error and miscommunication is significantly eliminated via this protocol.